Rule Update -OD VIOLATION
We are re-emphasizing on our booking policy with regards to origin and destination (OD) violation.
All out of sequence bookings will go through a dynamic check whereby they will be restricted for ticketing/cancelled at the time of violation itself.
ADM will be raised for ticketed violations.
We consider a PNR as violation when:
- Partial OD is cancelled irrespective of airline carrier
2. Booking out of sequence – Inbound booked first & outbound booked later.
3. Booking an additional segment to intervene the OD logic to get a better availability.
- Post-dating or advancing the complete itinerary ** NEW
Once the PNR is identified as violation, non-ticketed PNRs will be cancelled immediately with the below remarks:
” BKG XXLD DUE BKD OUT OF SEQUENCE” or
” BKG XXLD DUE BKD INCOMPLETE OD PAIR
For ticketed PNR’s ADM will be raised and below remarks will be updated on the PNR:
” ADM DUE BKD OUT OF SEQUENCE” or
” ADM DUE BKD INCOMPLETE OD PAIR
Post-dating or advancing the complete itinerary ** NEW
Always check the availability inside a PNR, only then it will show correct availability for the selected fare and country where the ticket is sold.
When changing the entire journey, delete the itinerary without ending the transaction and check the availability again.
When a passenger wants to pre-date or postpone his entire journey, agent is required to follow the below steps :
Step 1 : Retrieve the existing PNR.
Step 2 : Cancel the original dates first ( do not end transaction at this stage ) and do a fresh availability /sell for the new/revised dates required by the passenger.
The agent will not be able to see the availability on the PNR unless the holding segments are cancelled.
Step 3 : After cancelling the segments if there is no availability for new dates, the agents can always ignore and retrieve the existing PNR – No seats from the original booking would have been lost.
ADMs will be raised as per below grid.
|One Way ticket||250 USD|
|Return ticket||400 USD|
|First Class and Business Class|
|One Way ticket||400 USD|
|Return ticket||700 USD|
Kindly disseminate this information to all Reservation staff in your teams and adhere to correct booking practice.