Malindo Airways’ TICKET REFUND PROCESS
Reference is made to the earlier communication sent vide circular no. OD-DEL-FIN-0707 dated 07th July 2017 for processing of ticket refund via BSP RAA.
Malindo Airways informs that the auto refund processing on the GDS system will reinstate back to travel partners with effective from 01st January 2018. However, any refund requests created up to 31st December 2017 via BSP RAA will continue be subject to verification and RAA approval from our office.
The ticket refund processing in the GDS system is permitted as per the fare rules only. Travel partners are advised to strictly follow the refund fare rules and policy while processing the auto refund via GDS system.
Any ticket refund over claimed or processed against the fare rules will result in ADM issuance to travel agent.