|Kenya Airways (KQ) –The Pride of Africa
KQ flies EX/Mumbai to Nairobi and connect rest of Africa from our HUB with a Brand New Aircraft Boeing B737-800 (C16/Y129).
SAVE COSTS BY FOLLOWING THIS GUIDE TO GOOD CRS PRACTICE
– Reservations must contain both First and Last Name of the passenger.
– Please insert passenger cell phone numbers and email addresses.
– Do not book in higher classes and drive tickets on lower classes.
– Do not create duplicate bookings or segments.
– Booking seats for the sole purpose of securing a visa,with no intent to travel is not allowed.
– Always obey system generated ticket time limit to avoid churning.
– Do not create PNR for a passenger in one GDS with the intention to drive tickets for the same passenger on another GDS.
– Avoid wait listing on Full flights .Up-sell to higher class if possible.
– Action our queues daily and remove unproductive bookings.
– Remove any unwanted dead segments with status codes: HX,UN,NO,UC,US.
– Do not use fictitious tickets numbers/names to protect bookings.
– Always advise the guest to call and cancel booking if not travelling to avoid being a no-show
– Ensure booking is cancelled once the ticket is voided /refunded.
******KQ Fare Update ***Feel Good Super Sale ******
To be more precise while creating a pnr on KQ we always advise agent to update following details in PNR as its mandatory .
2) Local contact number of passenger at every departure point.
2) Meal Request
3) Passport Details
4) FQTV-Any SKYTEAM Member
Entry on 1G- -M.KL____/KQ
5) Seat Request if within D-90 Days of departure.
KQ Name Update policy
Name Update is permitted when there is a spelling mistake or initial change ,Fee will be applicable for the same .
The ticket need to be reissued by any KQ office on proper KQ Flights only.
(No CODE SHARE Flights & No MARKETING CARRIERS is permitted for name change if its issued on a SINGLE DOCUMENT .)
Kindly advise KQ office as per below so we can advise you accordingly .
NEW NAME :
KQ Codes for Reissuance
OA- Date Change
OD – No Show *
*If coupon is Suspended ,Travel Agent need to raise EMD by collecting No Show fee plus other taxes and email to KQ office and within 30 minutes ticket need to be action accordingly .
KQ Meals on Board
You can order a special meal for your dietary or religious wishes up to 72 hours before departure.
AVML-Vegetarian Hindu Meal
FPML-Fruit Platter Meal
HNML-Hindu (Non Vegetarian) Meal Specific
RVML-Vegetarian Raw Meal
SPML-Special Meal, Specify Food
VJML-Vegetarian Jain Meal
VGML-Vegetarian Vegan Meal
Travel Regulations for Children Travelling to South Africa under the age of 18 Years
As per South Africa Home Affairs “New Immigration Regulations”.
Certain document need to be carried in original while travelling.
Further details kindly visit Kenya airways website.
K3-Goods & Service Tax (GST) update
All tickets issued on or before 30th June17 , would be issued with taxes of JN , G1 , F2 , hence re issuances and refunds for these tickets in future will have to be refunded / reissued accordingly by collecting the JN , G1 ,F2 as per OLD procedure.
Below is the new tax effective 01JUL2017 and be implemented immediate effect
Points to be remembered while ticketing to ensure everything is okay for auditing purpose
Very important note : If Ticket issued before 30Jun17 ;old ticketing rules applicable for reissuance or refund .
FE column has to be update with GSTN Number ( MANDATORY for tickets issued on KQ document).
Example : 1- FE IND/22AAAAA000A1Z5/IBM/VLD ON KQ ONLY/NON-ENDOS/NON-REFUND (For fresh issuance )
2- FE IND/22AAAAA000A1Z5/IBM/VLD ON KQ ONLY/NON-ENDOS/NON-REFUND/ FIRST DCFREE 100USDOA EQUIV INR6450 AND K3 INR323 COLLECTED WHILE REISSUE(For reissue ) & Below is the SR Remark example which need to be updated before every ticketing
· GSTN – Goods and Services Tax Number:
o >SR GSTN – IND/22AAAAA0000A1Z5/IBM/P1
GSTA – Goods and Services Tax Business Address:
o >SR GSTA – IND/11 FLOOR ONE HORIZON CENTER/SECTOR 43 DLF PH V/CHENNAI/TAMIL NADU/603024/P1
GSTP – Goods and Services Tax Business Phone Number(s):
o >SR GSTP – IND/9103345229023/9107582221443/P1
GSTE – Goods and Services Tax Business Email:
o >SR GSTE – IND/GST.INFO//IBMGST.IN/P1