Kenya Airways

Kenya Airways (KQ) –The Pride of Africa  

KQ flies EX/Mumbai to Nairobi and connect rest of Africa from our HUB  with a Brand New Aircraft Boeing B737-800 (C16/Y129).

SAVE COSTS BY FOLLOWING THIS GUIDE TO GOOD CRS PRACTICE

–          Reservations must contain both First and Last Name of the passenger.

–          Please insert passenger cell phone numbers and email addresses.

–          Do not book in higher classes and drive tickets on lower classes.

–          Do not create duplicate bookings or segments.

–          Booking seats for the sole purpose of securing a visa,with no intent to travel is not allowed.

–          Always obey system generated ticket time limit to avoid churning.

–          Do not create PNR for a passenger in one GDS with the intention to drive tickets for the same passenger on another GDS.

–          Avoid wait listing on Full flights .Up-sell to higher class if possible.

–          Action our queues daily and remove unproductive bookings.

–          Remove any unwanted dead segments with status codes: HX,UN,NO,UC,US.

–          Do not use fictitious tickets numbers/names to protect bookings.

–          Always advise the guest to call and cancel booking if not travelling to avoid being a no-show

–          Ensure booking is cancelled once the ticket is voided /refunded.

******KQ Fare Update ***Feel Good Super Sale ******

Mandatory Elements

To be more precise while creating a pnr on KQ we always advise agent to update following details  in PNR as its mandatory .

1)Email id

2) Local contact number of passenger at every departure point.

2) Meal Request

3) Passport Details

4) FQTV-Any SKYTEAM Member

Entry on 1G- -M.KL____/KQ

-M.P1/KL______/KQ

5) Seat Request if within D-90 Days of departure.

KQ Name Update  policy

Name Update  is permitted  when there is a spelling mistake or initial change ,Fee will be applicable for the same .

The ticket need to be reissued  by  any KQ office  on proper KQ Flights only.

(No CODE SHARE Flights  & No MARKETING CARRIERS  is permitted for name change if its issued on a SINGLE DOCUMENT .)

Kindly advise KQ office as  per below  so we can  advise you accordingly .

OLD NAME:

NEW NAME :

KQ Codes for Reissuance

OA- Date Change

OD – No Show *

*If coupon is Suspended ,Travel Agent need to raise  EMD by collecting No Show fee plus other taxes  and email to KQ office and within 30 minutes ticket need to be action accordingly .

KQ  Meals on Board

You can order a special meal for your dietary or religious wishes up to 72 hours before departure.

AVML-Vegetarian Hindu Meal

CHML-Child Meal

DBML-Diabetic Meal

FPML-Fruit Platter Meal

HNML-Hindu (Non Vegetarian) Meal Specific

KSML-Kosher Meal

MOML-Moslem Meal

RVML-Vegetarian Raw Meal

SPML-Special Meal, Specify  Food

VJML-Vegetarian Jain Meal

VGML-Vegetarian Vegan Meal

Travel Regulations for Children Travelling  to South Africa under the age of 18 Years

As per South Africa Home Affairs “New Immigration Regulations”.

Certain document need to be carried in original while travelling.

Further details kindly visit Kenya airways website.

K3-Goods & Service Tax (GST) update

All tickets issued on or before 30th June17 , would be issued with taxes of JN , G1 , F2 , hence re issuances and refunds for these tickets in future will  have to be refunded / reissued accordingly by collecting the JN , G1 ,F2 as per OLD procedure.

Below is the new tax effective 01JUL2017 and be implemented immediate effect

Tax Implication on ticketed fare
Class of travel Old collection  (JN+F2+G1) New collection (K3)
Business 9.0% of Base fare 12.0% of base fare
Economy 6.0% of Base fare 5.0% of base fare
Tax implication on fees Economy
Nature of fee Old collection  (JN+F2+G1) New collection (K3)
Excess Baggage 6.0% of Base fare 5.0% of Base fare
Additional Fare Collection 6.0% of Base fare 5.0% of Base fare
Re-issue Fee 6.0% of Base fare 5.0% of Base fare
No Show Fee (When ticket is reissued for further use) 6.0% of Base fare 5.0% of Base fare
Preferred Seat 6.0% of Base fare 5.0% of Base fare
UM Handling Fee 6.0% of Base fare 5.0% of Base fare
Other Misc  Charge (Eg MEDIF.) 6.0% of Base fare 5.0% of Base fare
Group Deposit 6.0% of Base fare 5.0% of Base fare
Upgrade Charges 9.0% of Base fare 12.0% of Base fare
Cancellation Fee 15.0% of Base fare 18.0% of Base fare
No-Show Fee (When ticket is refunded) 15.0% of Base fare 18.0% of Base fare
Void Charges 15.0% of Base fare 18.0% of Base fare
Tax implication on fees Business
Nature of fee Old collection  (JN+F2+G1) New collection (K3)
Excess Baggage 9.0% of Base fare 12.0% of base fare
Additional Fare Collection 9.0% of Base fare 12.0% of base fare
Re-issue Fee 9.0% of Base fare 12.0% of base fare
No Show Fee (When tkt is reissued for further use) 9.0% of Base fare 12.0% of base fare
Preferred Seat 9.0% of Base fare 12.0% of base fare
UM Handling Fee 9.0% of Base fare 12.0% of base fare
Other Misc  Charge (Eg MEDIF.) 9.0% of Base fare 12.0% of base fare
Group Deposit 9.0% of Base fare 12.0% of base fare
Cancellation Fee 15.0% of Base fare 18.0% of Base fare
No-Show Fee (When tkt is refunded) 15.0% of Base fare 18.0% of Base fare
Void Charges 15.0% of Base fare 18.0% of Base fare

Points to be remembered while ticketing to ensure everything is okay for auditing purpose

Very important note : If Ticket issued before 30Jun17 ;old ticketing rules applicable for reissuance or refund .

FE column has to be update with  GSTN Number ( MANDATORY for tickets issued on  KQ document).

Example :  1-   FE  IND/22AAAAA000A1Z5/IBM/VLD ON KQ ONLY/NON-ENDOS/NON-REFUND    (For fresh issuance )

2-   FE  IND/22AAAAA000A1Z5/IBM/VLD ON KQ ONLY/NON-ENDOS/NON-REFUND/ FIRST  DCFREE 100USDOA EQUIV INR6450 AND K3 INR323  COLLECTED WHILE REISSUE(For reissue ) & Below is the SR Remark example  which need to be updated before every ticketing

· GSTN – Goods and Services Tax Number:

o >SR GSTN – IND/22AAAAA0000A1Z5/IBM/P1

 GSTA – Goods and Services Tax Business Address:

o >SR GSTA – IND/11 FLOOR ONE HORIZON CENTER/SECTOR 43 DLF PH V/CHENNAI/TAMIL NADU/603024/P1

 GSTP – Goods and Services Tax Business Phone Number(s):

o >SR GSTP – IND/9103345229023/9107582221443/P1

 GSTE – Goods and Services Tax Business Email:

o >SR GSTE – IND/GST.INFO//IBMGST.IN/P1

 

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s