Kenya Airways

Kenya Airways flies double daily EX/Mumbai to Nairobi and connect rest of Africa from our HUB  with a Brand New Aircraft Boeing B737-800 (C16/Y129).As a SKYTEAM member KQ advises all agents to update name as per passport to avoid inconvenience. Advise to recheck with KQ before issuance to have comfortable handling process at check-in counter.

SAVE COSTS BY FOLLOWING THIS GUIDE TO GOOD CRS PRACTICE

  • Reservations must contain both First and Last Name of the passenger.
  • Please insert passenger cell phone numbers and email addresses.
  • Do not book in higher classes and drive tickets on lower classes.
  • Do not create duplicate bookings or segments.
  • Booking seats for the sole purpose of securing a visa,with no intent to travel is not allowed.
  • Always obey system generated ticket time limit to avoid churning.
  • Do not create PNR for a passenger in one GDS with the intention to drive tickets for the same passenger on another GDS.
  • Avoid wait listing on Full flights .Up-sell to higher class if possible.
  • Action our queues daily and remove unproductive bookings.
  • Remove any unwanted dead segments with status codes: HX,UN,NO,UC,US.
  • Do not use fictitious tickets numbers/names to protect bookings.
  • Always advise the guest to call and cancel booking if not travelling to avoid being a no-show
  • Ensure booking is cancelled once the ticket is voided /refunded.

******KQ Fare Update *****

Orig Dest Fare Basis OW/RT Currency Fare Amount Sales & Travel
           
BOM NBO VPRIA RT INR 18275* SR : Before 30Sept
TR : Before 28Feb
BOM NBO RPRIA RT INR 23100* SR : Before 30nov
TR : Before 30NoV
BOM MBA RPRIA RT INR 14800* SR : Before 30Sept
TR : Before 28Feb
BOM DAR VPRIA RT INR 4030* SR : Before 30Sept
TR : Before 28Feb
BOM EBB RPRIA RT INR 8505* SR : Before 30Sept
TR : Before 28Feb
BOM FIH VPRIA RT INR 18615* SR : Before 30Sept
TR : Before 28Feb
BOM FIH RPRIA RT INR 24515* SR : Before 30Sept
TR : Before 30Sept
BOM LUN VPRIA RT INR 9435* SR : Before 30nov
TR : Before 28FEB
BOM LUN RPRIA RT INR 13490* SR : Before 30Sept
TR : Before 30Sept
BOM FIH VPRIA RT INR 18615* SR : Before 30SEP
TR : Before 30NOV
BOM FIH RPRIA RT INR 24515* SR : Before 30Sept
TR : Before 30Sept
BOM KGL VPRIA RT INR 2335* SR : Before 30Sept
TR : Before 30Sept
BOM KGL RPRIA RT INR 9305* SR : Before 30Sept
TR : Before 30Sept
BOM LOS RPRIA RT INR 12790* SR : Before 30Oct
TR : Before 30Oct
BOM ROB RPRIA RT INR 31035* SR : Before 30Sept
TR : Before 30Sept

Business class

Orig Dest Fare Basis OW/RT Currency Fare Amount Sales & Travel
             
BOM NBO ZPRIA RT INR 48935* SR : Before 30Sept
TR : Before 28Feb
BOM MBA ZPRIA RT INR 36585* SR : Before 30Sept
TR : Before 30Sept
BOM ROB ZPRIA RT INR 88540* SR : Before 30Oct
TR : Before 30Oct

Kindly note :* Fare mentioned above is only the base fare,other taxes are separate as per GDS.

Mandatory Elements

To be more precise while creating a pnr on KQ we always advise agent to update following details  in PNR as its mandatory .

1)Email id

2) Local contact number of passenger at every departure point.

2) Meal Request

3) Passport Details

4) FQTV-Any SKYTEAM Member

Entry on 1G- -M.KL____/KQ

                        -M.P1/KL______/KQ

5) Seat Request if within D-90 Days of departure.

KQ Name Update  policy

Name Update  is permitted  when there is a spelling mistake or initial change ,Fee will be applicable for the same .

The ticket need to be reissued  by  any KQ office  on proper KQ Flights only.

(No CODE SHARE Flights  & No MARKETING CARRIERS  is permitted for name change if its issued on a SINGLE DOCUMENT .)

Kindly advise KQ office as  per below  so we can  advise you accordingly .

OLD NAME:

NEW NAME :

KQ Codes for Reissuance

OA- Date Change

OD – No Show *

*If coupon is Suspended ,Travel Agent need to raise  EMD by collecting No Show fee plus other taxes  and email to KQ office and within 30 minutes ticket need to be action accordingly .

KQ  Meals on Board

You can order a special meal for your dietary or religious wishes up to 72 hours before departure.

AVML-Vegetarian Hindu Meal

CHML-Child Meal

DBML-Diabetic Meal

FPML-Fruit Platter Meal

HNML-Hindu (Non Vegetarian) Meal Specific

KSML-Kosher Meal

MOML-Moslem Meal

RVML-Vegetarian Raw Meal

SPML-Special Meal, Specify  Food

VJML-Vegetarian Jain Meal

VGML-Vegetarian Vegan Meal

Travel Regulations for Children Travelling  to South Africa under the age of 18 Years

As per South Africa Home Affairs “New Immigration Regulations”.

Certain document need to be carried in original while travelling.

Further details kindly visit Kenya airways website.

K3-Goods & Service Tax (GST) update

All tickets issued on or before 30th June17 , would be issued with taxes of JN , G1 , F2 , hence re issuances and refunds for these tickets in future will  have to be refunded / reissued accordingly by collecting the JN , G1 ,F2 as per OLD procedure.

Below is the new tax effective 01JUL2017 and be implemented immediate effect

 Tax Implication on ticketed fare
Class of travel Old collection  (JN+F2+G1) New collection (K3)
Business 9.0% of Base fare 12.0% of base fare
Economy 6.0% of Base fare 5.0% of base fare
Tax implication on fees Economy
Nature of fee Old collection  (JN+F2+G1) New collection (K3)
Excess Baggage 6.0% of Base fare 5.0% of Base fare
Additional Fare Collection 6.0% of Base fare 5.0% of Base fare
Re-issue Fee 6.0% of Base fare 5.0% of Base fare
No Show Fee (When ticket is reissued for further use) 6.0% of Base fare 5.0% of Base fare
Preferred Seat 6.0% of Base fare 5.0% of Base fare
UM Handling Fee 6.0% of Base fare 5.0% of Base fare
Other Misc  Charge (Eg MEDIF.) 6.0% of Base fare 5.0% of Base fare
Group Deposit 6.0% of Base fare 5.0% of Base fare
Upgrade Charges 9.0% of Base fare 12.0% of Base fare
Cancellation Fee 15.0% of Base fare 18.0% of Base fare
No-Show Fee (When ticket is refunded) 15.0% of Base fare 18.0% of Base fare
Void Charges 15.0% of Base fare 18.0% of Base fare
Tax implication on fees Business
Nature of fee Old collection  (JN+F2+G1) New collection (K3)
Excess Baggage 9.0% of Base fare 12.0% of base fare
Additional Fare Collection 9.0% of Base fare 12.0% of base fare
Re-issue Fee 9.0% of Base fare 12.0% of base fare
No Show Fee (When tkt is reissued for further use) 9.0% of Base fare 12.0% of base fare
Preferred Seat 9.0% of Base fare 12.0% of base fare
UM Handling Fee 9.0% of Base fare 12.0% of base fare
Other Misc  Charge (Eg MEDIF.) 9.0% of Base fare 12.0% of base fare
Group Deposit 9.0% of Base fare 12.0% of base fare
Cancellation Fee 15.0% of Base fare 18.0% of Base fare
No-Show Fee (When tkt is refunded) 15.0% of Base fare 18.0% of Base fare
Void Charges 15.0% of Base fare 18.0% of Base fare

Points to be remembered while ticketing to ensure everything is okay for auditing purpose

Very important note : If Ticket issued before 30Jun17 ;old ticketing rules applicable for reissuance or refund.

Please ensure that the GSTN Number is mandatory for ticket issued on KQ document

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